Description
InVision is a Professional Recruitment Firm specializing in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client, a leading OEM Machine Designer is currently looking for a Technical Support Engineer to join their growing team. Working with the Territory Technical Support team, the Technical Support Engineer is in charge of monitoring customer’s equipment which is under the Advantage Elite contract and ensure contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, the support engineer is responsible of investigating the root cause, and work together with customer and service team on solutioning any problem in timely manner. The support engineer interacts with Customer’s, Program Manager, Technical Support Team and Engineering. Responsibilities: · Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, concerning trends. · Interpret the data, compare against established limits and identify and rank issues or concerns. · Document using the existing Call (VA) system within BaanLN, enter each issue / concern. This will allow for open issue management by the A Support Team. · Troubleshoot and solution whenever applicable, any issue being detected. · Share finding depending on severity and select best means to update the A Program Manager. Escalate if necessary · Contribute to Weekly report content for A Program Manager. Qualifications: · Post-secondary education (college or university degree) is preferred · 3 -10 years’ experience with Injection Molding Machinery and process · Advanced knowledge of mechanical and electrical systems · Excellent troubleshooting skills (i.e. analytical, diagnostic and technical problem solving skills) with the ability to work with new and evolving technologies · Ability to proactively assessing and mitigating the consequences of changes in system state · Excellent communication (verbal, written and presentation) and interpersonal skills · Strong organization, time management, and multitasking skills · Ability to interface effectively across manufacturing, engineering and service functions · Computer skills and knowledge of Windows based applications are essential Working Schedule and Location: · Periodic work on weekends, based on rotation and overtime · Working from the office during the week is preferred, but not mandatory · Working from home on weekends is allowed · Shift work could be considered in the future depending on the Advantage Elite coverage evolution. Employment Rewards: · Full-Time Permanent · Straight Day Shift · Full Benefits Package and RRSP Match · Hybrid/Remote · World Class Organization · Potential for growth Application Process: All Qualified candidates will be contacted. InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: It is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
