Description
Technical Support Analyst I Ontario, Canada (Remote) About us Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of products includes the iMIS Engagement Management System, TopClass Learning Management System, OpenWater Application and Review, and Clowder Mobile. Together, we help our clients achieve great things. About our position As a Technical Support Analyst, you will use your technical expertise in business applications software to provide end-users and resellers with technical support, training, and documentation. What you’ll be doing Providing technical support to resellers via phone, Teams, and email. Documenting and reporting SMRs, including bugs and enhancements. Contributing technical articles and helping with tips to on-line resources. Functioning as an expert for a particular product to the support staff and wider company. Maintaining the technical support working environment, including database setup, restores, loading client data, etc. Performing other job-related duties and responsibilities as may be assigned from time to time. What we want you to have Bachelor’s degree in information technology, computer science or related field, or equivalent experience. 1-3 years of technical support experience, preferably supporting business applications software. Strong technical background. iMIS experience preferred but not required. Proficient in Windows and Windows NT, as well as various software applications. Demonstrated problem-solving and crisis management skills. Strong conceptual and analytical skills with the ability to work as an effective member of a team. Excellent communication skills are a must. What we offer At ASI, we’ve forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes. We recognize that every employee can make a meaningful impact, and we’re committed to investing in our people and providing opportunities for professional development and career advancement. In addition to a competitive base salary and bonuses for eligible positions, we offer the following employee benefits: Generous Paid Time Off Medical, Dental, and Vision Insurance Life and AD&D Insurance Flexible Spending Account Healthcare Savings Account Wellness Benefits 401k Retirement Plan Opportunities for Professional Growth and Development Volunteer Time Off Study Leave Employee Assistance Program Hybrid Remote Work Join our team and positively impact thousands of ASI customers around the world! www.advsol.com/careers ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advsol.com. If you or someone you know may be interested in this position, please have them apply here .
