Description
Who we are At MediaKind, we understand the power of media and how it is evolving. It runs in our DNA. It’s our passion. Fueled by deep innovation, we have a single goal in mind: to enable our customers to create and deliver immersive media experiences that enrich life. We are trusted by the world’s leading service providers, operators, content owners, and broadcasters to respond to the demanding expectation of their viewers. From major sporting moments to breaking world news, we have always been a catalyst for live television. Today, our focus is to inspire and push the boundaries of the streaming era, realizing a future where live content can be delivered without limits, at broadcast quality and scale, to any screen or device. Our software-centric, cloud-native solutions enable high-quality media experiences that are accessible to all across linear, on-demand, and OTT services. We are fueled by more than 30 years of Emmy award-winning technology, spanning contribution and direct-to-consumer videos service distribution; advertising and content personalization; high-efficiency cloud DVR; and TV Platforms. Position Overview We’re seeking a Solutions Architect to join our Americas Delivery team. In this customer-facing role, you will act as a technical lead and trusted advisor, guiding clients through the design, deployment, and optimization of our SaaS platform MK.IO. In this role, you’ll collaborate closely with cross-functional teams—ranging from engineering and product to sales—to architect best-in-class implementations that align with client goals and industry standards. This is a unique opportunity to make a meaningful impact on cutting-edge SaaS solutions in the media and streaming industry. Key Responsibilities Technical Leadership: Design, develop, and deliver end-to-end cloud and video engineering solutions for a variety of customers, ensuring high availability and performance. Deployment: Configure and manage streaming workflows and media processing pipelines in cloud environments (e.g., AWS, Azure, or GCP). Customer Engagement: Work directly with clients to translate business requirements into technical solutions, including presenting solution roadmaps and proof-of-concept demonstrations. Solution Design & Documentation: Create detailed technical architecture diagrams, design documents, and best-practice guidelines for both internal and external stakeholders. Collaboration & Mentorship: Partner with internal teams to review solution plans, provide feedback, and mentor junior engineers or consultants within the NA region. Continuous Improvement: Stay up to date with the latest in video compression, cloud services, streaming technologies, and emerging standards to continually refine solutions. Required Skills and Qualifications Proven Experience: 5 years in solution architecture, professional services, or a similar customer-facing engineering role. Video Engineering Expertise: familiarity with encoding, packaging, streaming protocols (HLS, DASH, CMAF), and related media workflows. Cloud Capabilities: Strong background in cloud computing (AWS, Azure, GCP). Certification(s) in any cloud platform is a plus. AI Knowledge (Preferred): Familiarity with AI/ML concepts or frameworks is a plus, especially for advanced analytics or data-driven decision-making. Technical Communication: Excellent ability to convey complex concepts to both technical and non-technical audiences. Problem-Solving Skills : Proven success troubleshooting video workflows, cloud deployments, or network issues in high-pressure settings. Industry Knowledge: Familiarity with broadcast standards, SCTE-224/35, or emerging video tech is highly desirable. Locations Ontario, Canada Remote Benefits: Competitive salary and bonus structure Comprehensive benefits package MediaKindness Wellbeing Program and Family Friendly Policies Ongoing training and professional development opportunities Collaborative and dynamic work environment Join our team at MediaKind and be part of a dynamic and supportive environment where your contributions make a meaningful impact on our success. Here at MediaKind, we are dedicated to creating an inclusive workplace where we appreciate the unique skills, capabilities and perspectives that our people bring. We believe that diverse teams are better for our employees, customers and our business. Everyone’s identity, background and life experiences add to the MediaKind story, and we welcome all. To learn more about our Diversity, Equity & Inclusion initiatives visit: https://www.mediakind.com/life-at-mediakind
