Description
Job Responsibilities: • Develop and implement a comprehensive architecture strategy that leverages AWS Connect, Salesforce, and the Adobe Experience product suite. • Ensure seamless integration between these platforms to support business operations and digital marketing initiatives. • Design scalable and secure solutions that meet business requirements and industry best practices. • Ensure high availability and reliability of all systems, proactively identify areas for improvement, implementing redundancies and failover mechanisms as necessary. • Work closely with cross-functional teams, including IT, marketing, sales, and customer service, to understand business needs and translate them into technical requirements. • Utilize data analytics to assess the effectiveness of digital marketing strategies and make data-driven recommendations for improvement. • Implement marketing automation and personalization strategies using the Adobe Experience product suite. • Stay abreast of the latest trends and technologies in digital marketing and data/AI architecture. • Identify and implement opportunities for process improvement and innovation. • Conduct assessments of the technology stack to ensure optimal performance and compliance with industry standards. • Maintain comprehensive documentation of system configurations, processes, and integrations. • Develop and present reports on system performance, and project progress to stakeholders. Candidate Requirements/Must Have Skills: • 10 years of experience • Demonstrated strong ability to design and implement complex IT and digital marketing solutions. • Expert level of technical knowledge and understanding of IT architecture, application systems design, and integration with large-scale deployments. • Proven experience in operations and digital marketing, with a strong focus on AWS Connect, Salesforce, and the Adobe Experience product suite. • Strong understanding of cloud computing, Operations contact center systems, and digital marketing technologies. Soft Skills: • Excellent problem-solving skills and the ability to work effectively in a fast-paced environment. • Strong communication and collaboration skills, with the ability to work with diverse teams. Nice-To-Have Skills: • Relevant certifications in AWS, Salesforce, or Adobe Experience Manager are a plus. (Below are requirements included from Template description) • ITILv3 certifications are a plus. • Strong understanding of relational data structures, theories, principles, and practices is preferred. • Knowledge and skills in data warehousing methodologies and tools are preferred.
