Description
Our client in the Insurance sector is seeking a contract based Infrastructure Analyst to help with their transition of infrastructure and deskside support services from one MSP to another MSP. The candidate will work with internal teams and third-party providers to document the existing infrastructure, security, and deskside support services. The role will also involve defining future state opportunities, performing gap analyses, and contributing to the transition planning and cost estimation efforts. Responsibilities: Collaborate with Business and IT stakeholders (internal and third-party) to facilitate technical capability/requirement sessions. Gain deep knowledge of the current infrastructure, security, and deskside services managed by the existing MSP, including technology and processes. Conduct a thorough assessment of Facility Association’s IT environment, documenting the current state of infrastructure, security, and deskside support services. Identify and analyze gaps between the current and future state IT infrastructure and processes. Develop technical requirements and solution documents such as: Use cases, User stories, Process flows, Business rules, Screen mock-ups Participate in system design and demonstrations to ensure business requirements are well understood and accurately documented. Assist in building a transition plan and estimating costs associated with moving to a new MSP. Work closely with IT and business teams to explore innovative and cost-effective solutions that align with Facility Association’s objectives. Perform other related duties as assigned. Requirements: 4–7 years of experience as an Analyst with focus in IT/Infrastructure. Proven ability to influence stakeholders and collaborate on solution development. Strong experience in documenting traceable requirements and capability documents, including user stories. Experience in: Azure Management (Active Directory, RBAC, Identity and Access Management); IT Security and Data Protection; Backup and Disaster Recovery; Network Management (Storage and Virtualization); Server Management (Operating Systems, Software); IT Operations and Deskside Support Experience working with third-party vendors and service providers. Strong planning, organizational, and time management skills. Excellent written and verbal communication skills, with a focus on clarity and conciseness.
