Description
Our client in the non profit space is seeking a contract based OCM centered around their Salesforce implementation. Duration: 12 months Location: Remote with occasional visit to Ottawa (1x per month) Responsibilities: Support the development and execution of a Change Management Strategy aligned with the Salesforce implementation roadmap. Conduct stakeholder analysis, impact assessments, and readiness assessments to inform change planning. Partner with business leads and project teams to identify change impacts and address resistance proactively. Assist in the design and delivery of communication plans, training materials, and engagement activities to support user adoption. Coordinate change initiatives across departments to ensure alignment and minimize disruption. Monitor change effectiveness post-implementation and recommend improvements to support long-term adoption. Requirements: 5 years of experience in Organizational Change Management, preferably in technology and digital transformation projects. Experience supporting CRM or Salesforce implementations is strongly preferred. Strong communication and facilitation skills with the ability to engage stakeholders at all levels. Practical knowledge of change management methodologies and tools (e.g., stakeholder maps, impact assessments, communication planning). Comfortable working in a hybrid environment with cross-functional teams. Nice to have: Certification in Prosci Change Management or equivalent.
