Inside Sales Representative

Description

About Our Company Giraffe Foods ( www.giraffefoods.com ) is the industry leader in custom, private label manufacturing of sauces, dips, salad dressings and drink concentrates. We are culinary-focused and customer-driven. We anticipate and respond to the ever-changing industry demands addressing on-trend dietary needs with world-class product development and customer service. Our commitment to our employees and to contributing to the food community in North America has strengthened over our twenty years of growth and expansion. Our products can be found under Private Label in local and national groceries, multi-unit restaurant operations, and other food manufacturers across the US and Canada. We supply a vast range of chef-created sauces and dressings for meal kits, frozen meals, restaurant entrees and salads and salad kits. Though you may not know Giraffe Foods yet, you certainly know our customers and have most likely already enjoyed some of our delicious products without realizing it. Proud to be chosen as Canada’s Great Place to Work, Giraffe Foods boasts a strong leadership team and enjoys a mutually beneficial partnership with our global parent company Symrise, headquartered in Germany. The Position Reporting to the Sales Director, the Inside Sales Representative manage a multitude of customers who partner with Giraffe Foods to bring variety and flavor to their product lines and assists other members of the sales team by handling remote interactions with customers. Maintaining customer satisfaction is their primary goal, and they spend much of their time responding to inquiries, helping with issues, and providing updates on requests while looking for new sales opportunities. This position will be responsible for assisting in the timely movement of product to meet contractual commitments and customer needs. This position will collaborate with R&D, Quality, and the site’s 3PL’s to ensure service targets are met. Key Accountabilities Build relationships with customers by proactively following up on their satisfaction with company services and addressing inquiries and concerns. Relaying information and coordinating with internal teams to solve issues. Qualify potential leads Respond to phone calls, emails, and social media messages. Create new opportunities with existing customers by pitching relevant products or services. Coordinate with customers about order specific details Update information in the company’s customer relationship management (CRM) software. Responsible for customer portal setups, entering information and keeping portals up to date Assist with listing sheets and customer set up forms Liaison with operations, sales, warehousing, carriers and customers Maintain freight rate information database Overseeing sales process and facilitating order fulfilment. Handling complaints and concerns with customers Assist sales team with special projects, preparation of presentations, and custom reports Required Skills & Qualifications Bachelor’s Degree or College Degree 2-4 years related experience in sales Strong working knowledge of Microsoft Office – Excel and Word Experience with CRM platforms such as Salesforce, S4C Strong analytical, organizational, interpersonal and follow-up skills Ability to prioritize critical tasks in a fast-paced environment Effective written and oral communication skills Experience in coordinating projects Bilingual English-French would be a bonus Benefits: A competitive compensation package An RRSP matching program Comprehensive medical, dental and vision coverage, including an EAP program Ample time off throughout the year Growth opportunities for career advancement Friendly and welcoming company culture Fun Company Events Interested candidates may apply on-line or submit resume and cover letter to jobs.giraffesymrise.com. We thank everyone for their expression of interest—and are truly appreciative of the time individuals put into applying—but with the limitations of time only those selected for an interview will be contacted. Giraffe Foods Inc. is an Equal Opportunity Employer. We are committed to equal treatment of all applicants and employees without regard to race, color, creed, religion, gender, sexual orientation, marital status, family status, pregnancy, age, disability/handicap, record of offences, or any other characteristic protected by law. If you require accommodation measures during any aspect of the recruitment process, we will work with you to address your needs. Information related to accommodation measures will be treated as confidential.