Sales Engineer

Description

(This is for a RevPilots client) Sales Engineer Remote: Toronto, Canada Company Overview: Our client builds global, national and enterprise digital payment platforms. We have presence in four continents. Their product suite, combined with knowledge systems built over 30 years, delivers mission-critical payment solutions that combine innovation and entrepreneurship to create the new ‘gold’ standard for digital payments. With approximately 45% of the global real-time payment volumes in 2024 processed on platforms built by RS Software, the vision is to deliver Payments at the Speed of Thought . Our client is focused on the global payments modernization market, providing large-scale, high-performance payment systems, serving central payment infrastructures, financial institutions, payment network providers, payment processors and software companies providing products to the payment industry. The company’s product suite offers ISO 20022 ready, open payments architecture using a cloud-based microservices framework – optimizing costs, seamless integrations with commoditized products, and accelerates the pace of adoption. The company’s solutions today are installed in 12 of the top 20 banks in India, and the four major platforms. Our client’s technology cumulatively process annually 350 billion transactions world-wide, giving the company a rare track record in the Payments domain. Our client’s product suite is getting recognized in important markets, which is creating strategic partnerships, the foundation for the company’s long-term growth. Our client has built India’s digital payment infrastructure, the three major payment platforms, which are transforming the lives of a billion people: • Instant digital payment platform (UPI) • Bill payment platform – Bharat Bill Payment System (BBPS) • Enterprise Fraud and Risk Management (EFRM) The worldwide recognition of India’s best-in-class payment infrastructure is a testimony of our client’s capabilities and demonstrated success of its products and services. Sales Support Specialist (Sales Engineer) We are seeking a dynamic and detail-oriented Sales Support Specialist as we build our team in Canada. The ideal candidate will play a crucial role in supporting our sales team by ensuring successful solutioning, effective communication, and delivering exceptional solutions to our clients. Key Responsibilities: 1. Solution design, point-of-view, sales collateral, proposals and contracts: Assist the Sales Director(s) in Canada and USA in preparing sales collateral, presentations, proposals, contracts, agreements, and other relevant documents as part of the sales execution, ensuring accuracy and completeness. Be the primary owner of finalizing the solution proposition in presentations and proposals for all sales opportunities that you will support. Maintain all documentation and knowledge repository and leverage the same for future sales opportunities. 2. Sales coordination – cross-functional coordination: Collaborate with the Sales Director(s) and the Product Management, Marketing, and Delivery teams to prepare for meetings, presentations, and demonstrations for prospective clients. Facilitate communication between these teams to ensure alignment and synergy. 3. Customer relationship: Act as the primary point of contact for addressing all solution specific questions from clients for all sales opportunities. Act as a secondary point of contact for clients, thereby supporting the Sales Director(s), address inquiries related to our client’s propositions and ensure overall customer satisfaction. Build and maintain strong relationships with clients to understand their needs and define tailored solutions. 4. Product knowledge: Develop a deep understanding of our digital payments products and stay updated on industry trends. Provide product information – product features, benefits, integration processes, and value proposition – to clients as needed to ensure the sale of our product/solution for each sales opportunity. 5. Market research: Stay informed about the competitive landscape and market trends to provide valuable insights to the sales and product management teams with respect to products/solutions, features/functionality, benefits and value offered by competitors, market needs, use-cases and success stories, and key executive profiles in clients’ organization. 6. Reporting: Analyze sales pipeline to prepare, execute and track sales support execution plan and report all performance metrics every week and at the end of each month. Identify areas for improvement and implement course-corrections. Qualifications: 1. Proven experience in a sales support or customer delivery/service role, in the digital payments industry, in the target market, with Product based solutioning knowledge and capabilities. 2. Excellent knowledge of digital payment technologies, trends, and regulatory landscape in the target market, preferably in the areas of Real-time Payments, Bill and Invoice Payments and other Overlay Services, Fraud and Risk Management, Merchant Acquiring and Acceptance, Cross-border Payments, and Payment Modernization. 3. Strong organizational skills with attention to detail. 4. Strong presentation, communication, and interpersonal skills. 5. Proficient in use of Microsoft Office tools. 6. Ability to thrive in a fast-paced and dynamic environment 7. Demonstrated ability to support achievement of sales revenue targets. 8. Existing relationships and a strong professional network with executives in the digital payments industry, specifically executives at Financial Institutions (Banks), the Central Bank or Central Payment Infrastructure Operator, Payment Processors, Payment Service Provides and Fintechs in the target country/market, will be an advantage. 9. Bachelor’s (or a higher) degree in Technology, Business, Marketing, or a related/relevant field. Compensation: Salary: $120,000-$140,000 | OTE: $160,000-$180,000 2. Comprehensive health insurance. 3. 401(k) retirement plan. 4. Opportunities for professional development and career advancement. If you are a seasoned sales support engineer with a successful track record in the digital payments industry and a passion for solutioning and developing propositions for clients, achieving customer satisfaction, contributing to a differentiated set of digital payments products and cutting-edge technology company, and driving business growth, we encourage you to apply and be a key contributor to our continued success in the market.